Resin Coaster

Lead Times & Dispatch

• Homewares & Care Kits (In-Stock): Dispatched within 3–7 working days.

• Bespoke Furniture & Made-to-Order Pieces: Each piece is individually cast, cured, and hand-finished in our workshop. Please allow 2 weeks for smaller items, and 6-8 weeks for larger items for fabrication. We will keep you updated throughout the build and contact you directly to schedule delivery once your piece has passed final quality inspection.

  
  

Delivery Methods & Costs

• Small Items (Chopping Boards & Care Kits):

  Sent via fully tracked courier (DPD / Royal Mail Tracked). Delivery is typically 1–2 working days from dispatch. Tracking details are emailed immediately upon shipment.

  • Standard UK Shipping: Dependent on item weight & dimensions

• Large Furniture (Tables, Counters & Islands):

  Delivered via a specialist two-man courier or private freight handler experienced in transporting high-end timber and resin goods.

  • White-Glove Service: The delivery team will carefully carry your piece to your ground-floor room of choice.

  • Delivery Scheduling: The courier will contact you at least 48 hours in advance to confirm an allocated delivery window.

  • UK Mainland Furniture Delivery: Calculated at checkout based on location

    
    

3. Delivery Inspection (Important)

Due to the fragile nature of custom resin and timber surfaces, please inspect the outer packaging and surface condition upon arrival.

• If any severe box or crate damage is visible, please sign for the delivery as "Damaged" with the driver.

• In the rare event of transit damage, take photographs of both the packaging and the piece and notify us within 48 hours so we can initiate our priority replacement process.

  
  

4. Delivery Areas & International Shipping

• UK Mainland: Standard shipping rates apply.

• Scottish Highlands, Islands & Northern Ireland: Please contact us prior to ordering large furniture items so we can obtain a competitive courier quote for your postal area.

• International Delivery: We regularly ship worldwide on a custom freight basis. Please reach out with your destination and preferred dimensions for a tailored shipping quote.

Due to the bespoke, handcrafted nature of our timber and resin furniture and homewares, items are not eligible for return due to change of mind. We take exceptional care in crafting and packing every order, and we will promptly rectify any issue where an item arrives damaged, defective, or incorrect.

Eligible Return Conditions

Returns are accepted strictly under the following circumstances:

• Transit Damage or Breakage: The item arrives broken, cracked, or structurally compromised during transit.

• Not Fit for Purpose: The piece presents a functional defect or manufacturing flaw that prevents it from being used as intended.

• Dimension Discrepancy: The finished sizing does not match the dimensions confirmed in your purchase order.

Photographic Proof & Reporting

To initiate a claim:

1. Contact us within 48 hours of delivery at care@amber-burl.com with your order number.

2. Provide clear, well-lit photographs illustrating:

   • The damaged or defective area of the product (or a tape measure demonstrating the sizing mismatch).

   • The original courier packaging and shipping label.

Claims cannot be processed without clear photographic evidence.

Return & Replacement Process

• Return First Requirement: The original item must be received back at our workshop before a replacement piece can be dispatched. We will provide you with safe repackaging instructions and return delivery details.

• Shipping Cost Reimbursement: Upon safe arrival and inspection of the returned piece, we will immediately refund the full cost of your return postage to your original payment method.

• Priority Replacement: Your replacement will be scheduled immediately at the front of our workshop queue. It will be hand-cast, shaped, finished, and dispatched as an express priority.

• Timber Selection & Grain Character: Available in 10 signature hardwoods (including Ash, Beech, Sycamore, Horse Chestnut, Sweet Chestnut, Oak, Cherry, Yew, Elm, Walnut). Tailor your piece to your interior style with either a classic Natural linear grain or rare, intricate Burr outgrowths with dramatic bark fissures.

• Resin & Heat Resistance: Cast with high-clarity, UV-stable epoxy resin. Formulated for everyday kitchen resilience and certified heat resistant up to 100°C, making the surface safe for resting hot serving dishes and freshly baked artisan loaves.

• Finish & Food Safety: Sealed with a breathable, 100% food-safe Osmo oil blend that penetrates deep into the wood fibres while leaving a silky, moisture-repellent barrier. The cured resin is completely inert, non-porous, and hygienic for food contact.

• Care Instructions: Hand-wash only using warm water and a mild dish soap; towel dry immediately. Do not soak, leave in standing liquid, or wash in a dishwasher.

• Renewable Surface & Repair Options: Solid timber is a living, repairable material designed to last a lifetime. Should your board develop knife marks or dull over time through heavy kitchen use, the surface can be completely restored to its original luster:

  • We offer dedicated Amber Burl Care & Repair Kits through our online shop, complete with food-safe Osmo maintenance oil, progressive fine-grit sandpapers, and an easy step-by-step guide to effortlessly sand out cuts and buff the timber back to factory finish at home.

  • All necessary items are widely available in the UK and instructional videos are available. Please email care@amber-burl.com for advice and instructions.

• Artisanal Uniqueness: Because every tree yields distinct growth rings, mineral streaks, and natural edge contours, every board is completely unique, hand-finished, and stamped as an individual work of functional art.